The escalation of the Covid-19 virus has left a lot of questions and concerns around planning travel. Luxo Italia would like to support all our clients in whatever way we can during this unprecedented time.
A Note from our Founders
“We are facing one of the biggest crises since WW2. Unfortunately, this virus will not only affect our lives in terms of our health, but will also have a major financial impact on many of us. Although the approach differs from country to country, for Italy, life is the most important value to protect and for that reason, a full lockdown was necessary to ensure the safety of our people. We were the first in Europe to make such an important decision, even though it surprised the rest of the world.Now , many other countries have followed suit.We believe that these extreme measures will help our country to get out of the crisis faster and we are looking forward to a new beginning.While we aim to look forward, we also keep in the forefront of our minds the extent of this tragedy and our deepest sympathies are with everyone that has been affected. “
Our Approach
As suggested by the authorities, Luxo Italia has suspended all activity. We are currently working remotely and are using the time to focus on improving our services and products for the next year. We are lucky enough to be financially stable at this time, and will strive to emerge stronger on the other side of this crisis.
We have successfully helped our last clients to return safely home by arranging measures at the last minute such as private flights and transfers. For everybody that has booked with us in the upcoming months, we are arranging for all travel to be postponed to a later date. Those who had to cancel their trip at the last minute as a result of the lockdown were offered a choice to reschedule or a full refund.
The Situation in Italy
Italy is currently in full lockdown. Its borders are closed in an attempt to stabilize the situation and all non-essential services have been suspended. The government has managed to build temporary hospitals to support the health care system, and food supplies and essential services are still fully functional, so the initial panic has subsided. As a nation, we are calmly waiting for the situation to improve.
Guidelines & Advice
- We are advising against all travel in the next 2/3 months.
- Continue to check your own country’s travel advice as well as the updates from the WHO
- Anyone with existing bookings with us, please get in contact so we can organize to postpone your travel where possible
- We are available as a personal contact to all our clients to answer any questions or concerns
- We fully endorse the ‘stay home’ policy and are dedicated to help in any way that we can
- If you’ve recently traveled, upon return home, adhere to your country’s instruction to self isolate for 14 days to reduce the spread of the virus
Frequently Asked Questions
Q: I have a trip planned with Luxo Italia in the next 2 months, what should I do?
A: If the lockdown is still in place, we suggest rescheduling your trip. We will put your deposit towards planning your new trip. Feel free to get in contact with us directly for more information.
Q: If I decide to postpone my trip, what will happen if there is a price difference?
A: We’ll do our best to keep the prices the same, and will discuss any increases or decreases on a case-by-case basis.
Q: Is it still possible to book trips?
A: Yes it is but we advise booking with caution. We don’t suggest booking any trips before July, but if you would like to do so, we are happy to offer a free cancellation policy.
In Closing
We are aware of the ripple effect that our client’s travel has across our country. We have made many incredible and valued partnerships in the industry over the years, whether it be experience providers or restaurant owners, and we want to continue to show these individuals our care and support both now and in the future.
We have been asked to stop for a moment, to settle down and to rest. When the crisis is finally over, it is our job to get back to traveling and showing love for our beautiful country. We ask you to consider the positive impact that choosing to postpone instead of canceling your travel will have on our country. It is the best way to help our country rise again.
Updated 27/03/2020
